Refund policy

We stand by the effectiveness and uncomplicated ethos behind all of our products. In fact, we are so confident that you will absolutely love your purchase and the results that we proudly offer refunds 'no questions asked'. Simply contact us via email at hello@labofless.co.nz or the chat function within 14 days of purchase and we will refund 100% of your order - guaranteed.

Change of mind / incorrect order?

For change of mind purchases or if you have placed an incorrect order (within the 24 hour period), you can contact us via our email or chat function on our website and we'll offer a refund or product swap.

Damage and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.